Delivery and Returns.
All UK orders are posted using Royal Mail First Class which should reach you within 1-2 working days from the day of posting. I will notify you when your order has been dispatched.
I aim to dispatch all UK deliveries within a week of your order, however it can be much quicker than this especially if the item is in stock. If you need your item by a certain date please contact me when you order to make sure I can deliver within your deadline.
I am currently not shipping outside the UK due to Brexit. I will keep monitoring this and hope to be able to ship internationally again soon.
Refunds and Returns:
You have the right to cancel an order from the moment you place the order until 14 days after the day you receive it. You then have a further 14 days to actually send the goods back. Please email firstname.lastname@example.org or call me to notify that you wish to cancel your order immediately so that it can be processed in a timely manner.
Refunds will only be processed once the jewellery is returned. The items must be complete, unworn, and still in their original packaging. I reserve the right to inspect the returned jewellery before issuing a refund or credit note and a deduction can be made if the value of the goods has been reduced as a result of the item(s) being handled more than was necessary.
Please note that for hygiene reasons I cannot accept returned pierced earrings.
Please use a Signed for Service to return your item as I cannot be responsible if the item is lost in the post. Please contact me prior to returning your item.
If your item has arrived damaged in any way I will be happy to replace or refund it, including all postage costs. In the case that you have changed your mind, I am happy to exchange or refund the order, but the cost of returning the item would be up to you.
I cannot issue a refund if you change your mind on a custom made design.